Adult |Members

Member Support


Welcome to Member Support.

Please choose a self-help support topic or contact the support staff below.
  • I don't recognize some of the charges on my credit card statement.

    We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the charge on your credit card bill will appear as Elite Member Services on your credit card statement.

  • How do I cancel my membership?

    We offer multiple cancellation methods. Each method has a specific processing time up to 3 business days.

  • Where do I login?

    You can login using the "Member Login" button on the top of the site you joined or you can login here.

  • How can I verify if my account has been cancelled?

    Upon successful cancellation of an account, you will be sent a confirmation email to the email address used during sign-up. If you can’t find this email in your inbox, try checking your email account's spam folder. If you haven’t received the confirmation email or you don’t have access to the email address on file, use the form below to contact us and we’ll verify the cancellation.

  • How often will I be charged for my membership?
    • Monthly memberships are billed upon sign-up and every 30 days thereafter until cancelled.
    • Three month memberships are billed upon sign-up and every 90 days thereafter until cancelled.
    • Six month memberships are billed upon sign-up and every 180 days thereafter until cancelled.
    • Recurring annual memberships are billed upon sign-up and every 365 days thereafter until cancelled.
    • Trial memberships are billed upon sign-up and are automatically upgraded to standard monthly memberships unless cancelled within the trial period. If a trial membership becomes upgraded, the resulting standard monthly membership billing policy will apply as of the upgrade date.
  • How does the Trial membership work?

    Many of our sites allow for the purchase of a trial membership at a special-offer price and are only available for a certain number of days. All trial memberships are automatically upgraded to standard monthly memberships unless they are cancelled within the trial period. Please refer to the “Terms and Conditions” of the website that you joined for further information.

  • Contact Member Billing Support

    Please enter your full name as it appears on your credit card statement:

    Please enter the email address you signed up with:

    Please enter your username:

    Please enter a brief message describing the issue you need assistance with:

  • Contact Member Technical Support

    Please enter your name:

    Please enter the username you signed up with:

    Please enter the email address you signed up with:

    Please enter a brief message describing the issue you need assistance with:

  • Submit a General Question or Comment

    Please enter your name:

    Please enter the username you signed up with:

    Please enter the email address you signed up with:

    Please enter a brief message, question or comment:

Please select the site you would like to cancel:

Cancel Your AdultMembers Subscription
Please select the billing processor you signed up with.

You can find the billing processor on the email receipt from your original transaction.

Cancel Your BumbleGirls Subscription
Please select the billing processor you signed up with.

You can find the billing processor on the email receipt from your original transaction.

Cancel Your Mac&Bumble Subscription
Please select the billing processor you signed up with.

You can find the billing processor on the email receipt from your original transaction.

Cancel Your MaxGlamour Subscription
Please select the billing processor you signed up with.

You can find the billing processor on the email receipt from your original transaction.